All cancellations must be sent to BookThisTrip.co.uk in writing, either by post (registered post) or email (cancellation only confirmed upon receipt of our response).

Email: admin@bookthistrip.co.uk

Address:
BookThis.co.uk
Loft 3
The Creative Lofts
15 Northumberland Street
Huddersfield
HD1 1DT

All Airlines/Tour Operators and bookthistrip reserve the right to make changes to reservations by up to 12 hours either side of your departure time or change carriers for operational reasons, without offering compensation.

Although we know this can cause issues with relation to your travel arrangements please understand that Bookthis.co.uk act in the capacity of an agent only and therefore have no control if Airlines/Tour Operators decide to make a commercial decision to change your flights.

If your flight changes by over 12 hours, you will be entitiled to change your flights free of charge or a full refund. If your flight change is under 12 hours there is no right to cancel.

All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

If you need to discuss making a cancellation or ammendment and what (if any) refund would be due or charges would be levied, please contact our Customer Services team on 0800 5300053, or by e-mail at admin@bookthis.co.uk

BOOKING CONDITIONS

About BookThisTrip.co.uk:

BookThisTrip.co.uk act as a booking agent on behalf of a number of approved suppliers of holiday accommodation, flights and ancillary products. Once your holiday booking has been confirmed by email from BookThisTrip.co.uk, you have a legal contract with your chosen supplier(s) and are subject to their standard terms and conditions. Please ensure that you are fully aware of these conditions prior to booking and travelling.

Where you are booking more than one element of travel ie: flight and accommodation you will be bound by the terms and conditions of each supplier. We act as agent on behalf of the customer and supplier and cannot be held liable for any issues relating to you bookings.

Your contract:

Except where otherwise specified, we Book This Ltd, trading as BookThisTrip.co.uk of Loft 3, The Creative Lofts, 15 Northumberland Street, Huddersfield, HD1 1DT act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party (ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

Multiple product bookings i.e. Flight and Hotel Orders:

Please note that irrespective of the various products you book each booking is a separate booking, even if made at the same time and therefore does not constitute a package as defined in the Package Travel, Package Holidays and Package Travel regulations of 1992, not the Civil Aviation (Air Travel Organisers' Licensing) Regulations of 1995, Amended 2003 (Atol Regulations). The only exception is if you book a package holiday provided with a 3rd party tour operator (packages can only be booked through the Packages section of the website).
All items booked on a booking are available at the same price separately i.e. available to book separately. Therefore it should be clearly understood by you that even if several items are booked together, you are in fact making individual bookings of each element and no item booked is dependent on another item booked. Essentially it is possible to split the booking at any point you chose and cancel or amend each element separately (subject to operators and our administrations and cancellation charges). Please note each separate item on a booking is a separate contract with a supplier(s) and subject to their bookings conditions and terms of business.
BookThisTrip.co.uk is a domain name of Book This Ltd which is a member of The Association of British Travel Agents (ABTA Number L614X).

Data protection:

In order to confirm your booking, it is necessary for us to take certain information from you, including your name, address and financial details. With the exception of your name and any medical/dietary requirements, all information given to us will be kept confidential and not passed on to any third party.

At the time of booking, you will be asked if we may use your details to contact you with future offers. You are under no obligation to accept our invitation. All offers are sent directly from BookThisTrip.co.uk or associated companies.

Car hire:

Terms & conditions of Car hire

1) You must have held a full UK licence for at least 1 year
2) You must be aged 21 - 65 yrs
3) You must hold a major credit card
4) You must have no endorsements / penalty points on you licence.

Book This Ltd can not be held responsible if you are unable to hire a vehicle as the result of these conditions not being adhered to.

Pricing:

All prices shown on our website are applicable as at the time of booking. BookThisTrip.co.uk reserve the right to amend pricing at any time without reference to any individual or booking made.

Please note that similar offers may be available on websites and brochures offered by other agents and suppliers. BookThisTrip.co.uk cannot accept any responsibility for offers or information provided by third parties.

Booking fees:

Credit Card fees equal to 2% of the total transaction costs are payable on all bookings made with BookThisTrip.co.uk. The charge is non-negotiable.

A 1% handling charge is applicable to any bookings paid via Debit Card or Switch Maestro.

Deposits & Payments:

Your booking will be definite once initial payment has been made and a confirmation has been sent via our Internet booking system. Once confirmation is made a contract exists between you and BookThisTrip.co.uk and both parties will be bound by the conditions prevalent to the supplier at the time of booking. Full payment is required for all bookings made with BookThisTrip.co.uk. The initial amount payable will be dependent upon the proximity of the booking date to the date of departure. You will be asked to pay the deposit required by your contracted supplier(s), plus booking fees and insurance costs (where applicable). You are reminded that should you choose to cancel your holiday, you will be liable for any additional administration fees levied by both the supplier(s) and BookThisTrip.co.uk. The person making the initial booking guarantees payment to BookThisTrip.co.uk of the total amount due on behalf and with the consent of all other persons who are party to the booking.

Unless otherwise agreed, all balances must be paid in full to the supplier(s) at least 12 weeks before the date of departure. Your booking summary will show the date when settlement is expected. Failure to make payment within the stipulated timescale may lead to the cancellation of your booking/s and possible legal action to recover the full balance due, plus associated costs. BookThisTrip.co.uk reserves the right to charge an administration fee of £25.00 in respect of work undertaken to recover unpaid balances.

Payment may be made with a credit or debit card, by telephoning our Customer Payments Dept on 08447 400123 (option2).

Documentation:

BookThisTrip.co.uk issues its own booking documents for your reference, which will normally reach you within 7 working days by email. If you wish to have your confirmation by post please ask at time of booking. Please ensure that you check all documentation thoroughly and advise us of any errors immediately. These documents can be reissued at any time, upon request. Confirmation of your booking may also be forwarded from the supplier (subject to a minimum period between booking and departure dates). You are reminded that where your booking/s is/are made up of separate components from more than one supplier, these costs may be shown together for summary purposes and will include booking fees, administrative costs and charges, including commissions due to BookThisTrip.co.uk. The total price shown will be the same as your original quotation.

Flight tickets are normally sent 7-10 days before departure. If you book within 14 days of travel, your tickets may need to be collected from the airport. Some suppliers now issue e-tickets. You will be fully advised at the time of booking. If you have any further queries, please contact our Customer Services Dept on 08447 400123 (option 2) or email admin@bookthis.co.uk

What’s included in your booking?

Where your booking consists of one or more component elements from different suppliers, you will not usually receive an in-resort representative and you will normally be expected to contact the supplier via telephone in the event of a problem. Please make sure that you are aware of the supplier’s contact details prior to travel.

You are advised that it is a prerequisite of travel that you are adequately insured and a booking condition of all suppliers that appropriate travel insurance is in place prior to travel. Travel insurance is not included in the standard cost of your travel, but you will be offered insurance at the time of booking. You are also reminded that any cover given under an insurance policy issued by BookThisTrip.co.uk is only valid once payment for the policy has been made in full. You are not obliged to purchase our travel insurance, but it will be necessary for you to inform us of the alternative arrangements you have made, as this information may be required by the supplier.

Amendments & Cancellations:

You are advised that any amendments made (names, dates, etc.) will incur administration charges from the supplier(s). BookThisTrip.co.uk charges an administration fee of £25.00 per amendment made. Other fees vary according to supplier. You will be notified of the exact charges at the time of amendment. You are advised that BookThisTrip.co.uk is not bound to comply with any request for amendment or cancellation. Any amendments or cancellations must be made in writing to BookThisTrip.co.uk. (by post, fax or e-mail). We are unable to accept any verbal requests for changes or cancellations. Proof of posting is not proof of receipt; therefore you are advised to confirm all changes to our Customer Services Dept by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. If additional persons are added to your booking this is done on the express understanding that they understand and accept all booking terms and conditions.

Cancellation of your booking will incur a fee from the supplier. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.

Please note: If we are booking a flight(s) on your behalf with an airline which is a “low cost carrier”, for example ‘easyjet’, you should note that such carriers normally operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy “severe” cancellation charges. For the avoidance of doubt, when we book a flight with a low cost carrier on your behalf, you are agreeing to those low cost carriers’ booking conditions including those setting out their amendment and cancellation charges which are available on their website.

Please note that all airlines,operators & Bookthistrip.co.uk reserve the right to amend your flight details by up to 12 hours without compensation. They also reserve the right to change a carrier for operational reasons.

Accommodation ratings and standards:

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. BookThisTrip.co.uk cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in the United Kingdom. All properties comply with applicable health and safety regulations. BookThisTrip.co.uk strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information, such as fire evacuation procedures, etc.

Requests:

You are reminded that any special requests (pool view, low floor, etc.) are at the discretion of the accommodation supplier. Although all requests will be forwarded to the appropriate supplier, BookThisTrip.co.uk is unable to guarantee their performance.

If you require airport or airline assistance (e.g. due to disability), please ensure you make us aware at the earliest possible opportunity.

Travel Advice:

It is your responsibility to ensure that both members of your party and you hold a valid passport (and visa, where applicable) prior to travelling. British Citizens are required to hold a full 10 year passport with at least 6 months validity upon the date of your return from holiday. If you require specific information, you are advised to contact The Foreign and Commonwealth Office on (0207) 008 0232 or www.fco.gov.uk/knowbeforeyougo. All information provided by BookThisTrip.co.uk is given in good faith. Whilst our staff will try to help on matters relating to travel advice, we cannot be held responsible for any problems arising should you choose not to fully check the information given.

Complaints:

BookThisTrip.co.uk is a travel agent and does not employ staff in resort. Should you encounter a problem whilst abroad, you should always contact your contracted supplier in the first instance. If you are unable to resolve the matter whilst in resort, please write to our Customer Services Dept. within 28 days of your return. Whilst we will endeavor to answer all queries as soon as possible, you are advised that problems relating to flights, accommodation, etc. will have to be forwarded to the relevant supplier with whom you are contracted. All information given by BookThisTrip.co.uk in respect of your holiday booking is as provided by the supplier. Whilst we make every effort to ensure that this information is current, we cannot be held responsible for any information given in good faith that is subsequently found to be incorrect.

PLEASE CHECK ALL DOCUMENTATION CAREFULLY UPON RECEIPT - IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER SERVICES TEAM ON 0800 5300053.

Subject to a security screening which will depend on your status as a customer with BookThisTrip.co.uk, the departure date and destination, we may be able to accept your booking, however you will need to contact our Reservations Team on 0800 5300053.

ALL bookings made on BookThisTrip.co.uk are payable in FULL. Some charter airlines offer a deposit option (carriers listed at flight availability confirmation page). If you wish to pay a deposit please contact our call centre on 08447 400123. Please note prices based on deposit over the telephone will vary from online prices based on full payment.

All Scheduled/Low Cost flights are payable in FULL at time of booking either online or through our call centre, however the price may be slightly higher booking through the call centre due to additional administration costs for phone bookings versus online bookings.

Charter Flights are bookable up to 450 days in advance.

Scheduled flights 330 days in advance (this applies to both the outbound and the return flights).

Low Cost flights are bookable up to 8 months in advance.

You may find the discount we are able to offer over the telephone differ to that offered online, and the price may be slightly higher.

In line with most internet travel companies, the lowest price is available online, due to the lower costs of administering online bookings. The cost saving is therefore passed onto the client for online bookings.

Unfortunately we do not offer the option of online balance payments. We no longer offer the option of cheque payment.
To pay your balance by credit/debit card please call us on 08447 400123 (option2).

If you have paid a deposit on a booking the balance is due 12 weeks prior to the date of departure. The balance due date will be shown on your confirmation. Please note, we do not send out reminders. If your balance is not paid by the due date you will incur a late payment charge of £25 per booking and/or risk your booking being cancelled.

Unfortunately we are restricted to booking a maxium of 9 seats at one time through the website. Many airlines offers discounts for groups of 10 and over. Please call our Reservations Team on 0800 5300053 who will search around for the best deals for your enquiry.

For the latest information on the collapse of Goldtrail Holidays please click on the following link:

http://www.bookthistrip.co.uk/flights-hotels/goldtrail/goldtrail-ceased-trading-16072010.asp

If you have made a booking with Goldtrail Holidays through www.bookthistrip.co.uk please contact our office on 08447 400 123 (Option 2)

Customers who have already sent us there ATOL claim forms please be aware these will be check by us and all relevent details attached and dispatched to the CAA with in 2 weeks.

For the latest information on the collapse of Kiss Flights please click on the following link:

http://www.bookthistrip.co.uk/flights-hotels/kiss-flights/kiss-flights-ceased-trading-17082010.asp

If you have made a booking with Kiss Flights through www.bookthistrip.co.uk please contact our office on 08447 400 123 (Option 2)

Customers who have already sent us there ATOL claim forms please be aware these will be check by us and all relevent details attached and dispatched to the CAA with in 4 weeks.

Visit https://www.BookThisTrip.co.uk/Links.asp for useful information and link to airport parking.

If you have a complaint with regards to the service you have recieved from Book This or your Airline or Tour Operator. ALL complainst must be sent to us in writing to the address below.

To comply with the ABTA code of contact, we endevour to respond to your letter within 28 days.

Address:

Complaints Department
BookThisTrip.co.uk
Loft 3
The Creative Lofts
15 Northumberland Street
Huddersfield
HD1 1DT

This Information covers the rights of air passengers under European Union (EU) Regulation 261/2004 which came into force on the 17th February 2005. This applies to all flights, whether schedule or charter and to flights provided as part of a Package Holiday. It only applies to those passengers flying from an EU airport or from an airport outside the EU to an EU airport on an EU carrier.

Under 3 Hours:
Airline do not have to offer anything to passengers who have experianced a delay under 3 Hours

Between 3-5 Hours:
Meals and refreshments in relation to waiting time

Over 5 Hours:
Meals and refreshments in relation to waiting time, Reimbursement of ticket (ONLY if you decide not to travel)

To find information on your departure or arrival Airport visit http://www.worldairportguide.com/

In-flight meals are not included on any BookThisTrip.co.uk low cost flight. Most charter flights e.g. flights with First Choice, Airtours, Thomsons, Thomas Cooks, Avro, Cosmos offer the option of adding in-flight meals at a cost from £14 per passenger return. Scheduled flights e.g. British Airways, Virgin, Singapore, Emirates, KLM, American Airlines, United Airlines, do include in-flight meals within the price and in some cases include in-flight beverages. If you are uncertain as to whether meals or included or bookable on your flight please contact our Reservations Team on 0800 5300053.

BookThisTrip.co.uk advise that you have to re confirm your INBOUND flight times 72 hours prior to your return journey. Some airlines print the local office (resort) number on thier flight tickets. If you cannot locate the number on your tickets, please request upon check in of our outbound flight.

Please note it is not neccersary to re confirm your OUTBOUND flight.

If you require assistance please contact our Administration department on 0800 5300053, who will send a special needs form to your airline with your requirements.

The United Kingdom Passport Service (UKPS) site aims to assist new applicants and existing passport holders by providing information and online facilities for all aspects of application, renewal and amendments of passports for British nationals resident in the UK.
Please see http://www.ukpa.gov.uk for further information.

Have you ever wondered what words like "charter", "scheduled", "codeshare" and others mean?

Perhaps you've wondered where can you find their meanings? Well, here's our dictionary, the most frequently used flight terms & their meanings:


Airline code: a succession of letters, marking an airline (air carrier company), there are 2 types of airline codes: the IATA airline codes and the ICAO airline codes. The IATA codes consist of 2 letters, while the ICAO codes of 3. The IATA codes and ICAO codes are both frequently used in the case of airline identification.


Airliner: the aircraft in possession of the air carrier (airline) company, often confused with "airline", the airliner actually refers to the plane itself, the machine, not the operator


Airport code: a succession of letters, marking an airport, you can find 2 types of them: IATA airport codes and ICAO airport codes, the 2 differ from each other, usually IATA airport codes are the standard, you are most likely to find these codes in case you travel by air


Codesharing: marketing practice in which 2 or more airline companies share the same 2 letter code used to identify air carriers in the computer reservation systems used by the travel agents


Charter flight: flights organized directly from the departure location to the destination without any intermediate stops, usually these flights don't operate on a previously fixed schedule and have less room inside for passengers.


Scheduled flight: flights based on pre-determined schedules


Low cost/fare airline: an airline that sells fares for significantly lower prices and offers less in-flight services to passengers in order to cut costs, the low cost airlines usually sell their tickets online The cost of low cost fares usually increases the closer to departure you get.



Economy class: the cheapest class on conventional airline flights (low cost flight excluded, because they have no classes). Economy class is usually more expensive than low cost airline flights, but not much more expensive. Sometimes low cost airlines charge more than the conventional carriers on economy class. It is less comfortable than business class, there's less room, more people are cramped into smaller spaces, in-flight entertainment and meals are rather poor in comparison with business class.


Business class: specially created for businessmen, business class flights are more comfortable, allowing passengers to carry more luggage, offering more leg and elbow room, larger and more comfortable seats, often own screens, better menus, etc. Business class flights usually cost more than inferior classes. Low cost airlines (which generally have no classes) usually don't have business class.


First class: First class is a luxurious class in general. But, some airlines call their business class "first class", make sure you understand it right. The real first class is only available on long airline flights, especially intercontinental flights, on this class the best meals are served, you get full flat beds (seats that can be transformed into full flat beds), enough space for your body, and more. It costs up to more than 10-20 times the price of economy class.


Frequent flyer programs: marketing programs of airlines in which loyal customers earn points or miles for each flight, these points/miles can later be transformed into discounts or free/bonus flights


Nonstop flight: a flight with no intermediate stops


Seat pitch: the distance between seats in an aircraft’s passenger cabin, measured from any point on a given seat to the corresponding point on the seat in front of or behind it


Turbojet: an aircraft that is equipped with jet engines and whose power is solely the result of its jet exhaust


Turboprop: a type of engine that uses a jet engine to turn a propeller


Widebody aircraft: any aircraft with more than one aisle in the passenger cabin

It is possible with most Charter carriers to pre-book seats at a cost of between £10-16 (this is based on short haul flights, long haul flights are sometimes higher) per passenger – please note pre-booking seats guarantees that you are seated together, it does not however guarantee specific seats. It is possible with most scheduled carriers to send a seating request at no additional charge, please note however that no request can be guaranteed. It is not possible to pre-book seats on any BookThisTrip.co.uk low cost flights.

To pre book seats please email: admin@bookthistrip.co.uk with your booking details and request.

A charter airline is one that operates charter flights, that is flights that take place outside normal schedules, by a hiring arrangement with a particular customer.

In the context of mass tourism, charter flights have acquired the more specific meaning of a flight whose sole function is to transport holidaymakers to tourist destinations. Such charter flights are contrasted with scheduled flights, but they do in fact operate to regular, published schedules. However, tickets are not sold directly by the charter airline to the passengers, but by holiday companies who have chartered the flight (sometimes in a consortium with other companies).

Although charter airlines typically carry passengers who have booked individually or as small groups to beach resorts, historic towns, or cities where a cruise ship is awaiting them, sometimes an aircraft will be chartered by a single group such as members of a company, a sports team, or the military.

For most Charter and Scheduled flights the baggage allowance is 1 item weighing up to 20kg in the hold of the aircraft and 3kg-5kg hand (carry on) baggage. Please note some airlines have reduced their hold baggage allowance to 15kg hold luggage. This can be increased by calling Reservations on 0800 5300053, the charge is normally £15 short haul with long haul sometimes higher.

Please note on some low cost carriers there is a charge for any hold luggage (this is usually shown on the price breakdown on your flight costing), if you wish to check the baggage allowance for your airline, please contact us on 0800 5300053.

BOOKING CONDITIONS

About BookThisTrip.co.uk:

BookThisTrip.co.uk act as a booking agent on behalf of a number of approved suppliers of holiday accommodation, flights and ancillary products. Once your holiday booking has been confirmed by email from BookThisTrip.co.uk, you have a legal contract with your chosen supplier(s) and are subject to their standard terms and conditions. Please ensure that you are fully aware of these conditions prior to booking and travelling.

Where you are booking more than one element of travel ie: flight and accommodation you will be bound by the terms and conditions of each supplier. We act as agent on behalf of the customer and supplier and cannot be held liable for any issues relating to you bookings.

Your contract:

Except where otherwise specified, we Book This Ltd, trading as BookThisTrip.co.uk of Loft 3, The Creative Lofts, 15 Northumberland Street, Huddersfield, HD1 1DT act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party (ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

Multiple product bookings i.e. Flight and Hotel Orders:

Please note that irrespective of the various products you book each booking is a separate booking, even if made at the same time and therefore does not constitute a package as defined in the Package Travel, Package Holidays and Package Travel regulations of 1992, not the Civil Aviation (Air Travel Organisers' Licensing) Regulations of 1995, Amended 2003 (Atol Regulations). The only exception is if you book a package holiday provided with a 3rd party tour operator (packages can only be booked through the Packages section of the website).
All items booked on a booking are available at the same price separately i.e. available to book separately. Therefore it should be clearly understood by you that even if several items are booked together, you are in fact making individual bookings of each element and no item booked is dependent on another item booked. Essentially it is possible to split the booking at any point you chose and cancel or amend each element separately (subject to operators and our administrations and cancellation charges). Please note each separate item on a booking is a separate contract with a supplier(s) and subject to their bookings conditions and terms of business.
BookThisTrip.co.uk is a domain name of Book This Ltd which is a member of The Association of British Travel Agents (ABTA Number L614X).

Data protection:

In order to confirm your booking, it is necessary for us to take certain information from you, including your name, address and financial details. With the exception of your name and any medical/dietary requirements, all information given to us will be kept confidential and not passed on to any third party.

At the time of booking, you will be asked if we may use your details to contact you with future offers. You are under no obligation to accept our invitation. All offers are sent directly from BookThisTrip.co.uk or associated companies.

Car hire:

Terms & conditions of Car hire

1) You must have held a full UK licence for at least 1 year
2) You must be aged 21 - 65 yrs
3) You must hold a major credit card
4) You must have no endorsements / penalty points on you licence.

Book This Ltd can not be held responsible if you are unable to hire a vehicle as the result of these conditions not being adhered to.

Pricing:

All prices shown on our website are applicable as at the time of booking. BookThisTrip.co.uk reserve the right to amend pricing at any time without reference to any individual or booking made.

Please note that similar offers may be available on websites and brochures offered by other agents and suppliers. BookThisTrip.co.uk cannot accept any responsibility for offers or information provided by third parties.

Booking fees:

Credit Card fees equal to 2% of the total transaction costs are payable on all bookings made with BookThisTrip.co.uk. The charge is non-negotiable.

A 1% handling charge is applicable to any bookings paid via Debit Card or Switch Maestro.

Deposits & Payments:

Your booking will be definite once initial payment has been made and a confirmation has been sent via our Internet booking system. Once confirmation is made a contract exists between you and BookThisTrip.co.uk and both parties will be bound by the conditions prevalent to the supplier at the time of booking. Full payment is required for all bookings made with BookThisTrip.co.uk. The initial amount payable will be dependent upon the proximity of the booking date to the date of departure. You will be asked to pay the deposit required by your contracted supplier(s), plus booking fees and insurance costs (where applicable). You are reminded that should you choose to cancel your holiday, you will be liable for any additional administration fees levied by both the supplier(s) and BookThisTrip.co.uk. The person making the initial booking guarantees payment to BookThisTrip.co.uk of the total amount due on behalf and with the consent of all other persons who are party to the booking.

Unless otherwise agreed, all balances must be paid in full to the supplier(s) at least 12 weeks before the date of departure. Your booking summary will show the date when settlement is expected and our Accounts Department will issue reminders where necessary. Failure to make payment within the stipulated timescale may lead to the cancellation of your booking/s and possible legal action to recover the full balance due, plus associated costs. BookThisTrip.co.uk reserves the right to charge an administration fee of £25.00 in respect of work undertaken to recover unpaid balances.

If you are making any further payments to your booking please call our Accounts Department on 08447 400123 (option 2) and supply them with your credit or debit card details,

Documentation:

BookThisTrip.co.uk issues its own booking documents for your reference, which will normally reach you within 7 working days. Please ensure that you check all documentation thoroughly and advise us of any errors immediately. These documents can be reissued at any time, upon request. Confirmation of your booking may also be forwarded from the supplier (subject to a minimum period between booking and departure dates). You are reminded that where your booking/s is/are made up of separate components from more than one supplier, these costs may be shown together for summary purposes and will include booking fees, administrative costs and charges, including commissions due to BookThisTrip.co.uk. The total price shown will be the same as your original quotation.

Flight tickets are normally sent 10 – 14 days before departure. If you book within 21 days of travel, your tickets may need to be collected from the airport. Some suppliers now issue e-tickets. You will be fully advised at the time of booking. If you have any further queries, please contact our Customer Services Dept on 0800 5300053 or email admin@bookthis.co.uk

What’s included in your booking?

Where your booking consists of one or more component elements from different suppliers, you will not usually receive an in-resort representative and you will normally be expected to contact the supplier via telephone in the event of a problem. Please make sure that you are aware of the supplier’s contact details prior to travel.

You are advised that it is a prerequisite of travel that you are adequately insured and a booking condition of all suppliers that appropriate travel insurance is in place prior to travel. Travel insurance is not included in the standard cost of your travel, but you will be offered insurance at the time of booking. You are also reminded that any cover given under an insurance policy issued by BookThisTrip.co.uk is only valid once payment for the policy has been made in full. You are not obliged to purchase our travel insurance, but it will be necessary for you to inform us of the alternative arrangements you have made, as this information may be required by the supplier.

Amendments & Cancellations:

You are advised that any amendments made (names, dates, etc.) will incur administration charges from the supplier(s). BookThisTrip.co.uk charges an administration fee of £25.00 per amendment made. Other fees vary according to supplier. You will be notified of the exact charges at the time of amendment. You are advised that BookThisTrip.co.uk is not bound to comply with any request for amendment or cancellation. Any amendments or cancellations must be made in writing to BookThisTrip.co.uk. (by post, fax or e-mail). We are unable to accept any verbal requests for changes or cancellations. Proof of posting is not proof of receipt; therefore you are advised to confirm all changes to our Customer Services Dept by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. If additional persons are added to your booking this is done on the express understanding that they understand and accept all booking terms and conditions.

Cancellation of your booking will incur a fee from the supplier. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.

Please note: If we are booking a flight(s) on your behalf with an airline which is a “low cost carrier”, for example ‘easyjet’, you should note that such carriers normally operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy “severe” cancellation charges. For the avoidance of doubt, when we book a flight with a low cost carrier on your behalf, you are agreeing to those low cost carriers’ booking conditions including those setting out their amendment and cancellation charges which are available on their website.

Please note that all airlines and operators reserve the right to amend your flight details by up to 12 hours without compensation. They also reserve the right to change a carrier for operational reasons.

Accommodation ratings and standards:

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. BookThisTrip.co.uk cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in the United Kingdom. All properties comply with applicable health and safety regulations. BookThisTrip.co.uk strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information, such as fire evacuation procedures, etc.

Requests:

You are reminded that any special requests (pool view, low floor, etc.) are at the discretion of the accommodation supplier. Although all requests will be forwarded to the appropriate supplier, BookThisTrip.co.uk is unable to guarantee their performance.

If you require airport or airline assistance (e.g. due to disability), please ensure you make us aware at the earliest possible opportunity.

Travel Advice:

It is your responsibility to ensure that both members of your party and you hold a valid passport (and visa, where applicable) prior to traveling. British Citizens are required to hold a full 10 year passport with at least 6 months validity upon the date of your return from holiday. If you require specific information, you are advised to contact The Foreign and Commonwealth Office on (0207) 008 0232 or www.fco.gov.uk/knowbeforeyougo. All information provided by Bookthis.co.uk is given in good faith. Whilst our staff will try to help on matters relating to travel advice, we cannot be held responsible for any problems arising should you choose not to fully check the information given.

Complaints:

BookThisTrip.co.uk is a travel agent and does not employ staff in resort. Should you encounter a problem whilst abroad, you should always contact your contracted supplier in the first instance. If you are unable to resolve the matter whilst in resort, please write to our Customer Services Dept. within 28 days of your return. Whilst we will endeavor to answer all queries as soon as possible, you are advised that problems relating to flights, accommodation, etc. will have to be forwarded to the relevant supplier with whom you are contracted. All information given by BookThisTrip.co.uk in respect of your holiday booking is as provided by the supplier. Whilst we make every effort to ensure that this information is current, we cannot be held responsible for any information given in good faith that is subsequently found to be incorrect.

PLEASE CHECK ALL DOCUMENTATION CAREFULLY UPON RECEIPT - IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER SERVICES TEAM ON 0800 5300053.

If your flight is departing within two weeks of when you booked most likely your flight will be a TOD (Ticket on Departure). This means that the operator is not able to issue tickets this close to departure and your tickets are printed at check-in. If your booking is a TOD, you will receive and e-mail with the full details of where you need to go to collect your tickets at the airport. If you have not received this please contact us on 0800 5300053.

An E-Ticket is an electronic ticket, if your flight is an E-Ticket we will send you e-mail with your E-Ticket, if you have not recieved this please contact us on 0800 5300053.

Customer Services are open 0930 - 1630 Monday -Friday, 1000-1300 Saturday and are contactable on 0870 787 4030, you also can e-mail admin@bookthistrip.co.uk (we endeavor to respond to all e-mails within 72 hours) Please note we would encourage you to call after 1pm in the afternoon – as most clients try to contact Customer Services in the morning, so there can be a short wait (normally under 10 minutes).

Tickets are normally issued approximately 14 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7-10 days prior to departure. If your tickets are not received in a timely manner from your Tour Operator it may be necessary for you to collect your tickets at the relevant airport, for which details will either be posted or e-mailed to you (see TOD).